We want you to enjoy every issue of White Wash Magazine. If something isn’t quite right with your order, please get in touch, and we’ll do our best to help.
Magazine subscriptions
Our annual subscription includes four consecutive print issues of White Wash Magazine, delivered to the postal address provided at checkout.
Please check that your delivery details are correct when placing your order. If your address changes during your subscription, contact us as soon as possible so we can update your details for future issues.
Damaged or missing issues
If your magazine arrives damaged, or you believe an issue has been lost in the post, please contact us with your name and order details. Where appropriate, we’ll arrange a replacement copy at no additional cost, subject to availability.
Change of mind
As our magazine subscriptions are prepared and fulfilled specifically for each subscriber, we do not generally offer refunds for change of mind once your subscription has commenced.
If you contact us before your first issue has been dispatched, we may be able to cancel your subscription and provide a full refund.
Cancelling a subscription
If you would like to cancel your subscription after it has commenced, please contact us. Any refund for undelivered issues will be considered on a case-by-case basis.
Subscriptions do not automatically renew unless otherwise stated at the time of purchase.
Australian Consumer Law
Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.
If a magazine or other product you purchase from us does not meet these guarantees — for example, because it is not of acceptable quality or does not match its description — you may be entitled to a remedy.
For a major failure, you are entitled to choose between a refund or replacement. For a minor failure, we will provide an appropriate remedy in accordance with the Australian Consumer Law.
Nothing in this Refund and Returns Policy limits or excludes any rights or remedies you may have under the Australian Consumer Law.
Contact us
If you have any questions about your subscription, delivery, refund, or replacement, please contact the White Wash Magazine team at info@whitewashmagazine.com.au. We’ll be happy to help.